Feature
Follow Your Customers Lead
In today’s world of instant communication and gratification, marketers are no longer solely responsible for the creation and distribution of campaigns. They are increasingly responsible for the entire customer experience. Read more.
Learning Opportunities
Webinar
Apr
24
The State of Outsourcing: At the Crossroads of AI, Quality, and Cost Savings
Learn how companies can maximize the results from their outsourcing investments.
Register
Webinar
Apr
30
Supercharge Contact Center Efficiency with Generative AI
Learn practical strategies to reduce post-call documentation time by over 8 minutes.
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Conference
May
1
Qualtrics X4 Salt Lake City 2024
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Webinar
May
2
Unleash AI for Crisis Management: Transform Threats into Triumphs
Learn how Sprinklr Insights provides real-time insights on current events, trends, and brand crises to empower your team.
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Webinar
May
9
Driving Customer-Centricity in the Financial Services Industry
Discover how financial organizations are leveraging generative AI technologies.
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Conference
May
9
An Irish Roundtable in the Valley: The Economic Impact of AI on the World of Work Stanford 2024
Exploring the Impact of AI On the World of Work with Irish diaspora leaders and tech business champions from the North of Ireland
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Top Stories
What got us talking last week:
Customer Experience
- CMSWire Opens Registration for its DX Summit
- Facebook Leads in Social Referrals - Maybe
- Now Google Analytics Lets You Check IoT Data
- Can Jet.com Recover from its Affiliate Flub?
Social Business
- An Ethical Business is a Better Business
- Do Enterprise Collaboration Vendors Hit the Right Notes?
- What's Behind Microsoft Project's Renaissance
- So a PR Guy Cc'd 468 People on a Product Pitch
Enterprise Information Management
- The Whole Bit About Windows 10 and Early Verdicts
- No One Should Ever Do a Scanning Project
- Excuse Me for My Premature Elucidation
- Want to Change Lives? Go Into Information Science
Featured Events (all events | post your event)
- Sept. 3 — Webinar: Key Steps to Adopt a Global Web Strategy
- Sept. 15 — Webinar: 5 Ways to Transform Your Digital Content into Valuable Digital Assets
- Sept. 16 — (Webinar) Improve Global Customer Experiences through a Centrally Managed CMS
- Sept. 23 — RSG Webinar: How to Select the Right Software in a Big Hurry
- Sept. 24 — CMSWire Tweet Jam: Creating the Customer Experience Organization #CXMChat
Featured Research
- White Paper: Challenger Brands Success Stories
- E-Book: Content Marketing and How to Break Through the Noise
- E-Book: Building a Better, More Collaborative Digital Workplace
- Buyer's Guide: 2015 CMS Buyer's Guide & Evaluation Kit
- White Paper: How to Choose the Best CMS for Customer Experience Management